Answers to the Questions People Actually Ask.

Every time PostHelp creates or regenerates a caption for one platform, that's one generation. Generating for 3 platforms equals 3 generations. Redoing one platform equals 1 more generation. Saving and editing never count.

Upgrade anytime, or grab a one-time +10 generation add-on for $5. The monthly counter resets on the 1st of every month.

No. All plans cancel anytime. You keep access through the end of the current billing period. Annual plans save two months. There is a 14-day money-back guarantee on first-time paid plans.

Sign up and you get 20 generations free. No credit card required. There is no time limit on the trial - the 20 generations sit in your account until you use them. When you reach 20, you can upgrade to a paid plan or buy a one-time +10 add-on for $5.

Free-trial users get #PostHelp as the first hashtag on each platform that has hashtags turned on. It's our way of letting people who see your post find PostHelp. Upgrading to any paid plan removes it automatically. Posts on platforms where you have hashtags turned off (like Google Business Profile by default) are not touched.

Yes. Upgrade, downgrade, or cancel anytime from your account page. Upgrades take effect immediately and prorate any unused balance. Downgrades and cancellations take effect at the end of your current billing period.

A one-time top-up of 10 generations for $5. Use it when you're close to your monthly cap and don't want to upgrade to the next plan. The 10 generations stack on top of your monthly allotment and stay in your account until used.

Monthly plan generations reset on the 1st and do not roll over. The free-trial 20 and the +10 add-on do not expire - they stay in your account as a separate balance until you use them.

No. PostHelp writes the captions and you copy-paste them wherever you post. There is no scheduling, no auto-posting, no API connections. You stay in control of where and when posts go up.

This is on purpose, not a missing feature. A business owner who wants to communicate with their customers in the right way needs to actually be the one communicating. PostHelp removes the slowest step (writing the caption) and stops there.

Google Business Profile, Facebook, Instagram, and LinkedIn. Each caption is tuned for the platform - GBP stays professional and local, Instagram gets hashtags, LinkedIn feels polished, Facebook stays conversational.

Yes. Every caption is editable inline before you copy it. Edits never count against your generation total. If you find yourself making the same edit on every post, that's a sign to update your profile (Rules field, About description, or tone pills) so the next caption already includes it.

Redo asks the AI to write a fresh version of the caption for one platform using the same inputs. Each Redo costs one generation per platform you redo. Use it when a caption is close but not quite right and you want a different angle without changing your inputs.

Yes. Click Redo on any saved entry in your history. For photo entries, the photo and notes come back. For link entries, the URL and notes come back and the input tab switches to Link automatically. Either way, clicking Generate produces a fresh post and uses one generation per platform.

You pick Short, Medium, or Long on the Generate Post screen. Short stays tight (one or two sentences). Medium is a balanced default. Long gives the AI room for context and a clearer call to action. Each platform also has its own length tuning baked in - Instagram and LinkedIn run a little longer than Google Business Profile.

Yes. The platform checkboxes on the Generate Post screen let you pick any combination - one, two, three, or all four. You only get charged for the platforms you actually generate.

Each profile has a per-platform hashtag toggle. Google Business Profile is off by default (GBP rewards plain text). Facebook, Instagram, and LinkedIn are on by default with sensible counts. You can turn each platform on or off and set the hashtag count in the profile editor.

Each profile has a per-platform emoji toggle. The default leans on the conservative side - emojis on Facebook and Instagram, off on Google Business Profile and LinkedIn. Turn them on or off per platform in the profile editor.

You fill out a short profile - business or personal name, what the profile is about, services or interests, an About description, voice/tone (multi-select pills), and an optional Rules / Guidelines field the AI must follow on every post. PostHelp uses all of this as context for every generation.

On top of that, every post you save gets fed back into your next generations, so the more you save, the more your captions sound like you wrote them on a good day.

Yes. Create as many profiles as you want inside one account and switch between them with the dropdown on the Generate Post screen. Each profile keeps its own settings, voice, rules, history, and saved-post memory.

Yes. When you create a new profile you choose Business or Personal. Use Personal for hobbies, side interests, family pages, weekend racing - anything that isn't a business. The two types share the same UI; the label just changes.

A free-form text field on each profile. Anything you put there gets sent to the AI on every generation. Use it for the things you'd otherwise have to fix on every caption: "Always end with a call to action." "Mention 24/7 emergency service." "Never use the word 'utilize.'" "Always include our phone number."

Eight tone pills - Friendly, Professional, Expert, Down-to-earth, Community-focused, Witty, Playful, Authoritative. Pick any combination. Two or three is the sweet spot. Picking all eight tells the AI nothing and the captions get generic.

Yes. Every post you save is added to a rolling 20-post window for that profile. Those saved posts get fed into every new generation as examples - the AI is told to mimic your voice and avoid repeating the same content. Save the captions you love and the next batch starts sounding like them.

The window is per-profile, so business and personal histories don't bleed into each other.

Two ways. You can edit the profile settings (tone pills, Rules, About description) at any time, and the next generation reflects the change immediately. To reset the rolling 20-post influence, delete the saved posts you don't want the AI to learn from - the window only includes what's currently saved.

Three places to look. First, the About description - if it's short or vague, the AI has nothing specific to work with. Expand it like you're describing the business to a new neighbor. Second, the Rules field - add the specific things you always include (phone number, CTA, what makes you different). Third, save the next handful of posts you like - the rolling 20-post window starts pulling your real voice in after the first few saves.

Instead of uploading a photo, you paste a public URL. PostHelp reads the page (title, body, and a representative image) and writes captions promoting that page across the platforms you choose. Use it to share blog posts, product launches, contact pages, or any page you want to drive traffic to.

Most public web pages - blog posts, product pages, contact pages, FAQ pages, signup pages, even short marketing pages. PostHelp uses content extraction with a fallback for thin pages, so it works on more than just long-form articles. Pages behind a login, paywall, or with hard SSL or redirect errors will fail gracefully without consuming generations.

Each profile has a Default Input Mode setting (Photo or Link). You set it in the profile editor under "Default Input Mode." Switching to a different profile re-applies that profile's default. You can switch tabs manually any time without changing the saved default.

Yes. After uploading a photo, the preview shows a rotate button. Click it to rotate the image 90 degrees at a time before you click Generate. Doing it once before generating saves a redo later if the photo came in sideways from your phone.

When you paste a URL, PostHelp extracts what it considers the meaningful content of that page. The "Show an excerpt" panel lets you peek at what was extracted before you generate. If the excerpt looks wrong (too short, picked up navigation text, missing the point), pick a different URL on that site - one closer to the actual content you want to promote.

Yes. The History tab has three buttons at the top: All, Photos, Links. Click one to narrow the list. Useful when you're trying to find a specific old post and you remember whether it was a photo or a link.

PostHelp picks a display image for each link entry by walking a waterfall: the page's og:image first, then the page favicon, then the bundled PostHelp logo as a last resort. If you got the logo, the page didn't have either an Open Graph image or a favicon. Adding an og:image tag to that page is the long-term fix.

JPEG and PNG up to 10 MB. Phone-camera photos are well within that range. PostHelp resizes large images server-side before sending them to the AI, so you don't need to optimize ahead of time.

Photos and posts belong to you. PostHelp does not share content with other users and does not use your content to train AI models. Photos are stored securely and only accessible to your account.

No. PostHelp writes the captions; you copy-paste them wherever you post. There are no API connections, no OAuth, no account linking, and no permissions to worry about. Your social passwords stay yours.

The photo is stored against your account so it shows up in your history and can be redone later. It is not shared with anyone else and is not used to train AI models. You can delete any saved entry from your history at any time, which removes the photo from your account.

PostHelp fetches the public page content (title, body, image waterfall) the same way any web browser would. It does not log you in to anything and cannot reach pages behind a login or paywall. The URL and the extracted excerpt get stored against the saved entry in your history so the post can be redone later.

No. Your posts are only used to inform your own future generations through the rolling 20-post voice-learning window on your profile. They are not pooled with other users' data and are not sent to any AI provider for model training.

Yes. Email hello@posthelp.ai from the address on your account and we'll delete the account along with all profiles, saved posts, and uploaded photos. We respond to every deletion request within two business days.

Because the platforms are different. Google Business Profile rewards plain, local, professional copy. Instagram leans on hashtags and personality. LinkedIn rewards polish. Facebook rewards conversational voice. PostHelp tunes the same source material into the right shape for each platform so you don't have to rewrite four times.

GBP requires the photo to be uploaded separately from the caption text. Paste the caption into the post body, then upload the same photo from your phone or computer using the GBP photo picker. PostHelp's UI flags this with a small note on the GBP card to remind you.

Instagram's caption field strips most rich formatting, which is why PostHelp generates plain-text captions for Instagram. Hashtags, emojis, and line breaks come through correctly; bold and italics do not (Instagram doesn't support them in captions either way).

Not as first-class platforms today. The four supported platforms are Google Business Profile, Facebook, Instagram, and LinkedIn. Many users copy a Facebook caption to X with light edits and copy an Instagram caption to a TikTok or YouTube Shorts description, but those aren't tuned platforms inside PostHelp yet.

Yes. The profile editor has a section for each platform where you can toggle hashtags, set the hashtag count, and toggle emojis. Settings are per profile, so a business profile and a personal profile can have different hashtag counts on the same account.

Categories on link posts are auto-detected from the page schema (BlogPosting, NewsArticle, Product, WebPage, etc.). Photo posts let you pick the category yourself. If a link gets the wrong category often, that's a sign the page's structured data could use a tune-up; for now, run it through Photo mode and pick the category you want.

No. PostHelp runs in any modern browser at posthelp.ai/posthelp/. There is nothing to download. On a phone, you can add PostHelp to your home screen for one-tap launch (the Tutorials section has a walkthrough).

Yes. PostHelp is built for phone use - upload a photo from the camera roll, generate, copy, paste into your social app. The same screen works on desktop. Most users do their job-site posts on a phone in the truck and their longer link posts at a desk.

The current versions of Chrome, Safari, Edge, and Firefox on desktop and mobile. Older browsers may work but aren't tested. If something looks off, the first thing to try is a full browser refresh.

Most fetch failures are pages behind a login, paywall, or hard redirect. PostHelp returns gracefully without consuming generations when this happens. Try a different public URL from the same site, or switch to Photo mode and write the caption from a screenshot or representative image.

Two common causes. First, you may be at your monthly generation limit - check the counter near the top of the screen. Second, a browser extension may be hiding the button; try a hard refresh with cache cleared. If the button is still missing, email hello@posthelp.ai with what browser and platform you're on.

Email hello@posthelp.ai. Bug reports go straight to the developer. Feature requests get logged and reviewed against the roadmap. PostHelp is built and maintained by a real person, not a support team that filters everything.

Yes. The Technical page in the Help Center includes a running changelog of releases written for non-developers (faster generation, fixed Instagram hashtag count, added Link Posts, and so on). New versions ship roughly every couple of weeks.