What's New, and What to Do When a Post Won't Go Out.
This page covers two things: what is new in PostHelp Calendar, and what to do when a post does not go out the way you expected. The first half is a running changelog. The second half walks through the most common publishing snags and how to fix each one in plain language.
Calendar Changelog
A plain-language record of what has changed in PostHelp Calendar, newest first. No jargon, just what is different and what it means for you.
The release notes couldn't be loaded right now. Try refreshing the page.
If the problem persists, email hello@posthelp.ai and we'll send the latest release notes directly.
This list updates automatically as new versions of Calendar ship, so you can always see the latest changes here without checking anywhere else.
Publishing Didn't Go Through
If a post did not publish, or something looks off, find the closest match below. Each one tells you what is likely going on and the simple step that fixes it.
My connection expired
Social platforms hand out access tokens that expire over time. When yours lapses, PostHelp can no longer publish on your behalf until it is renewed.
Reconnect the platform from the brand's connection settings. It takes a moment and puts a fresh connection in place under your own name.
A post is stuck or failed
When publishing hits a snag, PostHelp tries again up to three times. If all three attempts fail, the post is marked failed and you are alerted so it never just disappears.
Open the post and retry it. If it fails again, check that the platform's connection is still active and reconnect it if needed.
I didn't get my reminder or posted email
These emails go to the reminder email address set on the profile. If that field is blank, they fall back to the email on your account, so a typo or an old address can send them to the wrong place.
Check and correct the reminder email address on the profile. Once it is right, future reminders and confirmations land where you expect.
My image didn't render or looks wrong
Images are built in the background with guardrails in place to keep them looking right. Once in a while a busy or unusual image trips one of those guardrails.
Re-render the image, or simplify it a little before trying again. A cleaner image almost always renders cleanly.
Publishing seems delayed
The job that publishes your posts runs on a five-minute cycle. A post scheduled for, say, 9:00 may go out a few minutes after the hour rather than exactly on it.
Allow a few minutes past the scheduled time before worrying. If it is still not out well after that, check the post and its connection.
My Facebook post went to the wrong Page
When you connect Facebook, you choose which Page the posts publish to. If the wrong Page was picked during that step, posts will keep landing there.
Reconnect Facebook and pick the correct Page during the connection step. From then on, posts go to the right place.
X isn't publishing
X is an opt-in, pay-per-use platform in PostHelp. It does not publish unless it has been switched on and provisioned for the brand first.
Confirm that X is enabled and provisioned for the brand. Once it is active, scheduled X posts publish like any other platform.