Privacy Policy

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Effective Date: March 21, 2026

PostHelp (posthelp.ai) is a product of Sitez Incorporated. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the PostHelp website, plugin, and related services. By using PostHelp, you agree to the practices described in this policy.

Information We Collect

Information You Provide

  • Account information: your first name, last name, and email address, collected during checkout or account registration.
  • Payment information: credit card or payment details processed securely through Stripe. PostHelp does not store your full payment card details on our servers.
  • Business profile information: business name, industry type, service area, and social media preferences you enter within the PostHelp plugin to personalize your generated posts.
  • Photos: images you upload through the PostHelp plugin for the purpose of generating social media captions.
  • Text input: any additional context or instructions you provide alongside your photos to guide post generation.

Information Collected Automatically

  • Usage data: generation counts, platform selections, and feature usage within the plugin.
  • Technical data: IP address, browser type, operating system, and device information collected through standard web server logs.
  • Cookies and analytics: we use Google Analytics (via Site Kit) and Rank Math to understand site traffic and improve our service. These tools may set cookies on your device.

How We Use Your Information

We use your information for the following purposes:

  • To provide the PostHelp service, including generating social media posts from your uploaded photos and business context.
  • To process payments and manage your subscription through WooCommerce and Stripe.
  • To maintain your account and track your generation usage against your plan allotment.
  • To communicate with you about your account, service updates, and support inquiries.
  • To improve and develop the PostHelp product based on usage patterns and feedback.
  • To comply with legal obligations and protect against fraudulent or unauthorized use.

How Your Photos and Content Are Processed

When you upload a photo and request a social media post, your image and any accompanying text are sent to the Anthropic Claude API for processing. This is a third-party AI service operated by Anthropic, PBC. The data sent to Anthropic is used solely to generate your requested content and is subject to Anthropic’s usage policies and data handling practices.

PostHelp stores uploaded photos on our server temporarily to facilitate generation. Thumbnail versions of your photos are retained for your post history. You may request deletion of your stored images at any time by contacting us.

Third-Party Services

PostHelp relies on the following third-party services to operate. Each has its own privacy policy governing how your data is handled:

  • Anthropic (Claude API) — AI content generation
  • Stripe — payment processing
  • WooCommerce / Sumo Subscriptions — commerce and subscription management
  • Google Analytics — website traffic analysis
  • Hostinger — web hosting

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide the service. Specifically:

  • Account data is retained for the duration of your account and for a reasonable period after cancellation to fulfill legal and business obligations.
  • Uploaded photos are stored temporarily for processing and retained as thumbnails in your post history. Full-size images may be deleted after processing is complete.
  • Generated posts are stored in your history for your reference and may be deleted upon account cancellation or upon your request.
  • Payment records are retained as required by tax and financial regulations.

If you wish to have your data deleted, please contact us at the email address provided below.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include SSL/TLS encryption for data in transit, secure server hosting, and restricted access to personal data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access the personal data we hold about you.
  • The right to request correction of inaccurate or incomplete data.
  • The right to request deletion of your personal data.
  • The right to object to or restrict certain processing of your data.
  • The right to data portability where applicable.
  • The right to opt out of the sale of personal information (we do not sell your data).

To exercise any of these rights, please contact us using the information in the Contact Us section below.

Cookies

PostHelp and its third-party tools (including Google Analytics and WordPress) use cookies to maintain your login session, remember preferences, and analyze site usage. You may adjust your cookie preferences through your browser settings. Disabling cookies may affect the functionality of the service.

Children’s Privacy

PostHelp is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take steps to delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you by email or through the service. Your continued use of PostHelp after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Sitez Incorporated

Email: hello@posthelp.ai

Website: posthelp.ai